WPGet Terms & Conditions
Please see General Terms and Conditions first.
WordPress MANAGEMENT
Most Notable Points:
- This plan as no monthly commitment & may be cancelled at any time
- See *Unlimited Support definition below.
1.0 – Inclusions
| Item | Description |
|---|---|
| 1.1 – WordPress site management | Includes:
|
| 1.2 – Uptime monitoring | 24×7 Uptime monitoring. We get alerted if the site is down or unreachable |
| 1.3 – Daily Security Scan | Daily checks for newly identified vulnerabilities. If any are found, updates are done immediately to mitigate risk |
| 1.4 – Broken link monitoring | Daily Broken link monitoring. Any broken links found are reported to the client |
| 1.5 – SEO Keyword reporting | If the client gives us a list of up to 100 keywords, their rankings and competitor information is added to the monthly client report |
| 1.6 – Woocommerce reporting | If Woocommerce is installed and active, a store activity summary to the monthly client report |
| 1.7 – Daily site backups – Local + Cloud | Daily local backups are performed with a 7 day retention ( for fast recoveries). Daily Cloud backups are performed with a 90 day retention |
| 1.8 – Comprehensive Monthly Report | All activity is included in a monthly report. The report includes all backups, any vulnerabilities, all updates and if selected, Woocommerce & SEO Keywords |
| 1.9 – Unlimited User Support | See below for details |
| 1.10 – WordPress Optimised Hosting | Australian based hosting on dedicated servers in Sydney. |
| 1.11 – Free SSL Certificate | cPanel / Lets Encrypt Free SSL certificates included |
| 1.12 – Free Domain Name registration & renewal | If you choose to, we will register a domain name for you. As long as your subscription is current, we will keep renewing thedomain every 2 years. |
2.0 – Termination
| Item | Description |
|---|---|
| 2.1 – TERM | Contract Terms are dependant on how this plan is purchased. If it is purchased as an inclusion of another plan The TERM of that plan applies. If this plan is purchased separately the TERM is monthly and may be terminated at any time |
| 2.2 – Hosting | WPEasy Hosting is included while the subscription is active. On termination of the subscription, the client will have 7 days to move their Website to another host. After 7 days the site will be deleted from WPEasy and will not be recoverable |
| 2.3 – Domain Name | Any domain names registered by Us will be via Dreamhost reseller network. The client will retain full access to their domain and may leave it with Dreamhost or move to another registrar. |
| 2.4 – Pay-out | If this plan was purchased separately, Only monies currently owing will be payable. There will be no additional pay-out fees. If it is an inclusion with another plan. Payout terms of that plan apply. |
3.0 – Right of Refusal
WordPress websites submitted for one of our Maintenance Plans will firstly be assessed by one of our team members to ensure that it is up to a reasonable standard and is maintainable. At our discretion, we may reject the website.
| Item | Description |
|---|---|
| 3.1 – Initial Assessment | With existing WordPress Websites we will perform a quick assessment prior to accepting the website on our management plan. |
| 3.2 – Full Assessment | Once the initial assessment is done and the site has been accepted, we will then perform a full assessment which includes.
|
| 3.3 – Assessment rejection | If the website fails our assessments we may provide one of the following options:
|
* Unlimited Support Definition
This plan includes *Unlimited support
The intention of this support is to assist with any issues that may need resolving and to educate users. It is not for further developing the website or adding new features.
which includes:
- User education / Training.
- User management.
- Layout and other display issue resolution.
- WordPress Errors.
- WordPress plugin errors. Working with the plugin developers (limited to level of support provided by vendors).
- Minor changes, at Our discretion.
- Hosting issues – When hosted with Us
- General questions
- Performance issues
Which does not include:
- Content creation
- Graphic Design
- Copywriting
- SEO or SEM
- Major changes
- Site redesign
- Project work
- Website development
- Plugin Research or testing
- Workflow changes
- Feature additions; e.g. eCommerce, Memberships, Subscriptions, Booking systems etc.
- Custom coding
Special note regarding Theme & plugin vendors:
With issues related to Plugins or Themes, although we will assist with communications/support with plugin vendors, we cannot guarantee their support response times or quality. We will make all reasonable efforts and most Vendors are pretty good. However, if the vendor is not responsive or is not able to provide resolutions, we may recommend changing to another Theme or Plugin, and cease to provide support for the offending Plugin or Theme.
How to get support/services for the items not included above:
For small projects, We have a standard hourly rate of $150 / hour including GST, charged at a minimum of 1 hour, and then per 1/2 hour or part thereof.
For larger projects, We would provide a quotation based on your requirements.
Add-on's
Add-on's may be added to your Business Builder when adding to the shopping cart.
Branding
Standard inclusions:
| Item | Description |
|---|---|
| Logo Design | Get a new Logo with all sizes and formats that you will need. |
| Style Guide | Get a comprehensive style guide to use with your website & any other marketing. |
| Stationery | Get branded stationery with your new logo. Choose from:
|
| Plan | On-off Payment of $300 |
eCommerce
Standard inclusions:
| Item | Description |
|---|---|
| WooCommerce Set-up | We install and configure WooCommerce. |
| WooCommerce Style | We match the WooCommerce colours & styles to your website. |
| Payment Gateway | We help to set up your payment gateway |
| Training | You get training on how to manage products and orders |
| Plan | On-off Payment of $300 |
Membership
Standard inclusions:
| Item | Description |
|---|---|
| Membership Set-up | We install and configure Either Crockoblock or “WooCommerce Memberships”.
Notes:
|
| Restricted Content | We assist to create a membership area, and restrict content |
| Training | You get training on how to manage subscriptions |
| Plan | On-off Payment of $300 |
Cloud SPAM Filtering
Standard inclusions:
| Item | Description |
|---|---|
| Cloud Based SPAM Filter | We set up Cloud Based SPAM filtering for your email domain |
| Coverage | Unlimited email accounts on a a domain |
| Plan | This plan is an annual subscription |